I was using RDCAM Laserwork software without problems until recently. While trying to send artwork to laser engraver, I get a popup error message that simply says 'Communication error'. I checked all cables and they seem to be fine. I can use files already programmed on to the engraver, just can't get a new file over with either start, ufile or download. All result in same error message. Any suggestions? Is it a software problem?
S
Answer by
Sean Hill
When you receive a Communication Error message, then it means there is something that prevents you from communicating with the available devices. I recommend checking the connection settings and that there are no issues with the Firewall. Use the Internet Security installed on your PC or the built-in Windows firewall to allow the software to communicate with the devices.
If the device requires a driver, then go to Start > Run > devmgmt.msc and check that all drivers are installed properly and there is no yellow sign listed in that section.
I have a 9060 triumph laser it has a PH3 controller Software is lasersoft
will your software work with this unit.
Thanks BILL
I was using RDCAM Laserwork software without problems until recently. While trying to send artwork to laser engraver, I get a popup error message that simply says 'Communication error'. I checked all cables and they seem to be fine. I can use files already programmed on to the engraver, just can't get a new file over with either start, ufile or download. All result in same error message. Any suggestions? Is it a software problem?
When you receive a Communication Error message, then it means there is something that prevents you from communicating with the available devices. I recommend checking the connection settings and that there are no issues with the Firewall. Use the Internet Security installed on your PC or the built-in Windows firewall to allow the software to communicate with the devices.
If the device requires a driver, then go to Start > Run > devmgmt.msc and check that all drivers are installed properly and there is no yellow sign listed in that section.